Q. My admin user account locked due to multiple failed logins. How do I reset Admin account which is in locked status under Plesk

Control Panel?

A. For your safety Plesk lock out admin account after multiple failed logins. There are two ways to fix this problem.

  1. Wait for 30-45 minutes and your admin account will be automatically reset.

or

Under Linux

  1. Login to your server via shell access and run the following:
mysql -uadmin -p$(cat /etc/psa/.psa.shadow) -Dpsa -e “delete from lockout where login=’admin‘”

Under Windows

  1. RDP to your server
  2. Open up a CMD prompt
  3. And run the following:
\Program Files\SWsoft\Plesk\MySQL\bin\mysql.exe -u admin –p PASSWORD -P8306 -D psa -e “DELETE FROM lockout”

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